Refund and Returns Policy

Effective Date: March 8, 2025

At FitCiteino, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy to ensure your satisfaction.

1. Eligibility for Returns

• Items must be returned within 30 days of the purchase date.
• Products must be unused, in original packaging, and in resellable condition.
• Proof of purchase, such as an order confirmation or receipt, is required.
• Certain items, such as digital downloads and gift cards, are non-refundable.

2. Return Process

• To initiate a return, contact our customer service team at info@fitciteino.com or call (716) 532-2815.
• After approval, you will receive return instructions, including the shipping address.
• Customers are responsible for return shipping costs unless the item is defective or incorrect.

3. Refund Policy

• Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
• Approved refunds will be processed within 5-7 business days to your original payment method.
• Shipping fees are non-refundable, except for defective or incorrect items.

4. Exchanges

• We only replace items if they are damaged, defective, or incorrect.
• If you need an exchange for the same item, contact us at info@fitciteino.com.

5. Late or Missing Refunds

• If you haven’t received your refund yet, check your bank account first.
• Then, contact your credit card company, as it may take some time before your refund is officially posted.
• If you have done all of this and still have not received your refund, please contact us at info@fitciteino.com.

6. Contact Us
For any refund or return inquiries, please reach out to us at:
📍 Address: 1 School St, Gowanda, New York
📧 Email: info@fitciteino.com
📞 Phone: (716) 532-2815

By purchasing from FitCiteino, you agree to the terms outlined in this Refund and Returns Policy.