Payment Policy – Effective Date: January 7, 2025

At FitCiteino, we prioritize a secure and convenient payment process for our customers. Below is a summary of our Payment Policy outlining the accepted payment methods, payment terms, and billing information.

1. Accepted Payment Methods

We accept a variety of secure payment methods to ensure that you can pay for your orders with ease. These payment methods include:

  • Credit Cards: We accept the following major credit cards:
    • Visa
    • MasterCard
    • American Express
    • Discover
  • PayPal: You can pay using your PayPal account for a quick and secure payment process.
  • Other Payment Options: We may also offer other payment options, including but not limited to Apple Pay and Google Pay, depending on availability at checkout.

2. Payment Processing

  • Order Confirmation: After you place your order, we will process your payment immediately. Your order will be confirmed once payment has been successfully processed. If payment fails or is declined, your order will not be processed.
  • Secure Payment System: All transactions are processed securely through SSL encryption. We adhere to strict security protocols to protect your payment information and personal data.
  • Currency: All payments are processed in U.S. Dollars (USD), and any international customers will see the exchange rate applied by their credit card provider.

3. Billing Information

  • Accurate Information: To avoid delays in processing your order, please ensure that the billing information you provide is accurate and up to date, including your name, billing address, and payment details.
  • Verification: To protect against fraud, we may require additional verification for certain orders. If we need further information, we will contact you via email or phone.

4. Taxes and Fees

  • Sales Tax: Sales tax will be added to your order total at checkout, based on the applicable tax rate for your state or location. The total sales tax will be displayed before finalizing your purchase.
  • Additional Fees: Certain payment methods may incur additional fees. Any such fees will be clearly disclosed during checkout.

5. Payment Authorization

By submitting your payment information, you authorize FitCiteino to charge your account for the total amount of your order, including taxes, shipping fees, and any other applicable charges.

6. Failed or Declined Payments

If your payment is declined or fails for any reason (e.g., insufficient funds, expired card), we will attempt to notify you to resolve the issue. If payment is not successfully processed within 7 days, your order will be canceled.

7. Order Modifications and Cancellations

Once an order has been processed and shipped, it cannot be modified or canceled. If you wish to cancel an order before it is shipped, please contact us immediately at info@fitciteino.com. We will do our best to accommodate the request, but we cannot guarantee any changes once the order has been processed.

8. Security and Privacy

  • Privacy Protection: Your privacy is important to us. We do not store your credit card information. All payment details are processed by trusted, third-party payment processors.
  • Fraud Prevention: We take all necessary steps to prevent fraud. In certain cases, we may request further verification to ensure the security of your transaction.

9. Payment Disputes

If you encounter any issues with your payment or believe there is an error on your invoice, please contact our customer service team at info@fitciteino.com within 14 days of your purchase. We will assist you in resolving any disputes or issues as promptly as possible.

10. Customer Support

For any questions or concerns regarding payments, please feel free to reach out to our customer service team at:

This Payment Policy is effective as of January 7, 2025. We reserve the right to update or modify this policy at any time. Please review it periodically to stay informed of any changes.

Thank you for shopping with FitCiteino!