Shipping Policy – Effective Date: January 7, 2025

At FitCiteino, we aim to provide efficient and reliable shipping services to ensure that your musical instruments and accessories arrive in perfect condition and in a timely manner. Please review our Shipping Policy below for details on our shipping process, costs, and delivery timelines.

1. Shipping Methods

We offer a variety of shipping options to meet your needs. Available shipping methods will be displayed at checkout based on your location and the size of your order.

  • Standard Shipping: Delivered within 5-7 business days.
  • Expedited Shipping: Delivered within 2-3 business days.
  • Overnight Shipping: Delivered the next business day (available for orders placed before 12 PM EST).

Please note that the availability of specific shipping methods depends on the delivery location and product size.

2. Shipping Rates

Shipping rates are calculated during checkout based on the following factors:

  • Shipping destination: Rates are determined based on the delivery address.
  • Order weight: Heavier or larger items may incur higher shipping charges.
  • Shipping method: The chosen shipping option (Standard, Expedited, or Overnight) will affect the cost.

We provide a shipping calculator at checkout to help you estimate the cost before completing your order.

3. Order Processing Time

  • Processing Time: Orders are typically processed within 1-3 business days from the date of purchase. Processing includes verifying payment, packaging, and preparing the order for shipment.
  • Delays: During busy times such as holidays or promotional events, processing may take longer. We will notify you of any significant delays via email.

4. Delivery Time

  • Domestic Shipping: Estimated delivery times for domestic orders depend on the shipping method selected:
    • Standard Shipping: 5-7 business days
    • Expedited Shipping: 2-3 business days
    • Overnight Shipping: 1 business day (orders placed before 12 PM EST)
  • International Shipping: Currently, we only offer domestic shipping within the United States. For international orders, please contact us directly at info@fitciteino.com for shipping options and fees.

5. Shipping Confirmation and Tracking

  • Once your order is shipped, you will receive a shipping confirmation email that includes a tracking number and details about the estimated delivery date. You can track your order on the carrier’s website using the tracking number provided.

6. Shipping Restrictions

  • P.O. Boxes: We do not currently ship to P.O. Box addresses. Please provide a physical address for all orders.
  • International Shipping: At this time, we only ship within the United States. For international shipping inquiries, please reach out to us directly.

7. Order Issues and Missing Shipments

If your package is delayed, lost, or damaged during shipping, please contact us at info@fitciteino.com within 7 days of the expected delivery date. We will work with the carrier to investigate the issue and ensure the proper resolution.

8. Shipping Restrictions

Some items may not be available for shipping to certain locations due to restrictions or other factors. If there are any issues with your shipping location or the availability of the item, we will notify you as soon as possible.

9. Return Shipping

If you need to return an item, please refer to our Refund and Returns Policy for detailed instructions on how to initiate a return. Customers are generally responsible for return shipping costs, unless the product is defective or an error was made with the order.

10. Customer Support

For any questions or concerns regarding shipping, please do not hesitate to contact our customer support team:

This Shipping Policy is effective as of January 7, 2025. We reserve the right to update or modify this policy at any time. Please review it periodically to stay informed of any changes.

Thank you for choosing FitCiteino for your musical instrument needs!