Sales Policy – Effective Date: January 7, 2025

At FitCiteino, we are committed to providing our customers with the highest quality musical instruments and accessories. This Sales Policy outlines the terms and conditions that apply to the sale of products from our website fitciteino.com. By purchasing from FitCiteino, you agree to the terms outlined in this policy.

1. Product Availability

We strive to ensure that all products listed on our website are available for purchase. However, availability may change due to factors such as stock levels, supply chain issues, or product discontinuation. In the event that a product you ordered is out of stock or unavailable, we will notify you and offer an alternative solution, such as a full refund or the option to choose a different item.

2. Pricing and Payment

  • Pricing: All prices listed on fitciteino.com are in U.S. Dollars (USD) and are subject to change without notice. Prices include applicable sales tax, which is calculated based on your shipping address.
  • Payment Methods: We accept payment through a variety of secure methods, including major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other payment options available at checkout.
  • Order Confirmation: When you place an order, we will send you an email confirming your purchase. This email will include an order summary, including the items ordered, total cost, and estimated shipping details.

3. Order Processing

Once an order is placed and payment is successfully processed, we begin preparing your items for shipment. FitCiteino reserves the right to refuse or cancel orders at any time if we detect any issues with the payment or order details. If your order is canceled or refused, you will receive a full refund.

4. Shipping and Delivery

  • Shipping Methods: We offer various shipping options to accommodate the delivery needs of our customers. Shipping costs will be calculated during checkout based on your location and selected shipping method.
  • Order Processing Time: Orders are processed within 1-3 business days from the date of purchase. Shipping times vary depending on the shipping method selected and your location.
  • International Shipping: At this time, we offer domestic shipping within the United States. If you are located outside of the U.S., please contact us at info@fitciteino.com for shipping inquiries.

5. Sales Tax

Sales tax will be added to orders based on your shipping address and applicable state and local tax laws. The total sales tax will be calculated at checkout, and the final price will include the tax amount.

6. Promotional Discounts and Offers

  • Discount Codes: From time to time, we may offer promotional discount codes that can be applied to your order. These discounts are valid for a limited time and subject to specific terms and conditions.
  • Exclusions: Some products or promotions may be excluded from discounts. Any exclusions will be clearly indicated at checkout or in the promotional terms.

7. Cancellations and Modifications

Once your order has been processed and shipped, we are unable to cancel or modify it. If you wish to cancel or modify your order before shipment, please contact us immediately at info@fitciteino.com. We will do our best to accommodate your request, but we cannot guarantee changes once the order is in progress.

8. Returns and Refunds

Our Refund and Returns Policy applies to all sales made through fitciteino.com. Please review the return and refund guidelines for details on how to return an item and request a refund.

9. Warranty and Product Guarantee

Many of the products we sell come with a manufacturer’s warranty. Please refer to the specific product descriptions on our website for details on warranty coverage. If your product is defective or damaged upon arrival, please contact us within 7 days of receipt, and we will assist you in processing a return or exchange.

10. Customer Support

If you have any questions or concerns about our products, sales process, or need assistance with an order, please contact us at:

This Sales Policy is effective as of January 7, 2025. We reserve the right to modify or update this policy at any time. Please review it regularly to stay informed of any changes. Thank you for choosing FitCiteino for your musical instrument needs!